Twinit team provided Agile transformation to Aldagi, the leading insurance company in Georgia. Agile Transformation services included consultation, process implementation and training for implementation of Scrum and Kanban methodologies for projects and portfolio management.
IT Processes Implementation
Twinit implemented IT processes in Leader-Bet based on Atlassian products – JSM, JSW and Confluence. The implemented practices include: Business Service Catalogue, Incident Management, IT Service Desk (Call Center), Software Development, Knowledge Management and Measurement & Reporting.
ITSM Practices Implementation
Pasha Bank Georgia
Twinit implemented ITSM practices in Pasha Bank based on Atlassian products – JSM, JSW and Confluence. The implemented practices include: Incident Management, Service Request Management, IT Service Desk, Change Management, Configuration Management and CMDB.
Jira Service Management Implementation
Twinit team implemented IT processes in Georgian Card based on Atlassian JSM. The implementation included analysis, documentation and configuration of the following processes – incident, request and change management, service catalogue, self-service portal and SLA management. The solution was integrated with Active Directory.
Project Management in JSW and JSM
Consultation, implementation and configuration services were provided by Twinit experts to Credo Bank for software development project management In JSW and JSM. The implemented processes included: Portfolio Management, Scrum, Kanban & Waterfall Project Management and Bug Management.
Enterprise HR Portal
Self-service portal, fully integrated with Microsoft Dynamics NAV where employees can access all corporate HR services including: vacations, hire, insurance, salary management, contracts, overtime, discipline and more.
Virtual Office for Grant Thornton
Software development team of Twinit has built a service portal for Grant Thornton clients and consultants. Virtual Office is a Single Point of Contact to Grant Thornton for a client, as it combines file sharing and storage, communication, calendar/project/task assignment and reporting functions.
ITIL v4 Foundation Training
Tbilisi City Court
IT team of Tbilisi City Court, supported by East west Management Institute, received ITILv4 training from leading Twinit trainers and successfully accomplished Axelos international certification exams..
Jira Software and JSM implementation
Operational and build processes were successfully optimized and then automated in Jira.
Twinit conducted ITIL v4 course for IT department employees of Adjarabet. Besides ITIL materials, the trainers of Twinit discussed various aspects of ITSM, based on practical tasks of Adjarabet. After completion of the course, the participants have received the certificates.
University Of Georgia
Based on Atlassian Jira Service Management, Twinit created portal for the admission applications for foreign students. The portal increased effectiveness and efficiency for admission process for both, staff of University of Georgia and for the students.
Consulting & Solution Proposal
Twinit helped Terabank to define the needs covered by Atlassian Jira Software Management. As a result, Terabank received the system that satisfied their requirements in the most cost-efficient way.
National Agency of Public Registry
Twinit team provided Agile transformation to National Agency of Public Registry of Georgia. Agile Transformation services included consultation, process implementation and Scrum and Kanban methodologies trainings for IT staff, product owners and management.